Smooth service with a smile
Smooth service with a smile at the heart of the equipment rental company.
Our starting point
The values of our business describe what we are and how we wish to be seen. They communicate what Ramirent represents now and where it aims to go in the future. To a large extent, our success depends on how well we practice the values that keep us moving and inspire us every day. These values help us recruit, develop and motivate the right people and bring meaning to our work.
Our values
Smooth
We work as one united team to make it a smooth ride for our customers and co-workers alike, from ordering and delivering to using and returning the equipment. Such flow is guaranteed by our delivery reliability, excellent availability, and the fact that we are easy to reach.
Service
We provide unbeatable service to our customers and co-workers, understanding their needs and choosing the right equipment to do the job efficiently and safely.
Smile
We always put a smile on our customers’ and co-workers’ faces by keeping our promises, creating a great work atmosphere, and making sure that everyone can go home from work safely.
Code of Conduct
Our Code of Conduct supports the sustainable development and success of Ramirent. It deals with the Ramirent business culture, the generally accepted practices, and our commitment to abide by the law and regulations. Ramirent personnel and company stakeholders alike (including subcontractors and suppliers) are required to comply with the Code of Conduct in all their business operations and working duties affecting the company. You can find our full Code of Conduct here.
Our 10 key principles
1. Taking care of the environment
Ramirent’s core business objective is to promote renting instead of owning. Sharing the equipment decreases the environmental footprint of the industry. The environment is also considered throughout our operations through precautionary measures.
− The difference between what is allowed and what is not allowed, and always act in a lawful and ethical manner
− When to seek for advice. The moment we find ourselves in doubt, we always seek for advice.
2. Competing fairly and complying with anti-trust and competition laws
We always comply with competition laws to protect and promote effective competition.
3. Zero tolerance for corruption, bribery and money laundering
We do not accept corruption, bribery or money-laundering to avoid influencing business decisions or gaining business advantage unlawfully. We follow the laws and internal rules.
4. Avoiding conflicts of private and professional interest
Conflict of interest is a conflict between the private interests and the official responsibilities of a person in a position of trust, and such conflicts must be avoided.
5. Protecting Ramirent’s assets and information
In our daily work we are entrusted with Ramirent’s and our business partners’ assets and confidential information as well as personal information and shall handle it with due care. Unauthorized use of such information is illegal and may result in civil or criminal penalties.
6. Ensuring financial integrity
We record and report business information honestly and accurately in order to have appropriate information available for making responsible business decisions.
7. Respecting people and human rights by ensuring equality, well-being and safety
In our daily behavior we respect human rights such as: freedom of thought, opinion, expression, religion and right to assemble peacefully, as well as freedom from any discrimination based on race, age, nationality, gender or sexual orientation. These core principles of the United Nations Global Compact and International Labor Organization are the basis for Ramirent’s business conduct as well as other internal rules and practices. We promote a workplace where we approach each other with a smile, service attitude and maintain a safe, healthy and well-managed work environment.
8. Responsible sourcing
Ramirent is committed to responsible sourcing practices and expects its suppliers to comply with applicable laws and share the principles outlined in the Code of Conduct.
9. Contribution to society to promote common good
We participate in the development of our local communities with transparency and integrity of our actions and comply fully with laws and internal rules. We support primarily programs and events related to sports, culture and environmental protection to add value to Ramirent’s people, objectives and initiatives. All sponsorship projects must be based on written contracts approved according to decision making policy.
10. Taking care of the environment
Ramirent’s core business objective is to promote renting instead of owning. Sharing the equipment decreases the environmental footprint of the industry. The environment is also considered throughout our operations through precautionary measures.
Compliance belongs to all
We are all committed to follow Ramirent principles of conduct. We continuously communicate about it and follow up compliance to it.
Any breach of the Code of Conduct is reported to the Ramirent Group executive group. Such a violation may lead to the dismissal of a company employee or, in the case of subcontractors/suppliers, the termination of their cooperation with Ramirent. If you wish to report misconduct, you can do so here.
